STRATEGIC PLAN
FY 2017-2021
VISION STATEMENT
Connecting people to the Paradise Coast through an exceptional airport experience.
MISSION STATEMENT
We serve to operate, develop and maintain the Naples Airport with a commitment to enhancing the quality of life throughout the community.
VALUES
AGILE organization
PASSIONATE in service to our community
FOCUSED on excellence
COLLABORATIVE decision making
ACCOUNTABLE for our actions
RESPECTFUL of one another, customers and citizens
ETHICAL standard of conduct
STEWARDSHIP of financial, social and environmental resources
GUIDING PRINCIPLES
Provide service excellence every day
Committed to sustainability
Foster a valued, engaged and empowered workforce
GOAL #1
Provide a safe, modern and efficient airport and fixed base operator
OBJECTIVES
- Plan, develop, and maintain facilities that meet customers current needs, anticipates future demands, and preserve the utility of the airport
- Employ a proactive approach to workplace health, and operational safety, maintenance and security
- Protect the environment and natural resources
GOAL #2
Be an engaged, responsive partner in service to our community
OBJECTIVES
- Mitigate adverse impacts of aircraft noise on all the communities surrounding the airport to the extent feasible
- Improve voluntary curfew compliance
- Increase awareness about the value of the airport, noise abatement efforts, and honor aviation’s historical contributions
GOAL #3
Strengthen the airport’s economic vitality
OBJECTIVES
- Assure the fiscal health and financial reporting integrity of the Naples Airport Authority
- Deliver internal and external customer service that anticipates and surpasses expectations
- Ensure business continuity
GOAL #4
Equip employees and leaders to excel today while preparing for tomorrow
OBJECTIVES
- Promote a values-centered culture in order to better serve our employees, customers and community
- Offer progressive opportunities for employee and leadership development
- Inspire the next generation of aviation professionals