Customer Service Representative – Seasonal

Come SOAR at the Naples Airport and work with a team dedicated to providing service excellence every day.


Naples Airport Authority serves the community with a purpose of connecting you to Naples through an exceptional airport experience.


We are searching for a Seasonal Customer Service Representative to provide exceptional customer service to our private and corporate aircraft pilots and customers. This position works in a fast-paced environment performing some of the following duties:

  • Answer multi-line telephone.  Screens and routes calls to the appropriate individual within General Aviation Services area or transfers calls to appropriate departments.
  • Makes hotel reservations, catering requests, ground transportation reservations, etc. for passengers and flight crews.
  • Assist with the completion of daily point-of-sale computer transactions, daily reconciliation and closeouts.
  • Answers questions from tenants to minimize miscommunications and maintains effective client relationships.


  • Excellent customer service skills
  • Communicate effectively over two-way radio
  • Work twenty-four hours per week
  • A current, valid Florida driver’s license with full privileges that meets the NAA minimum standards
  • Effectively use computer system inputting data to assist staff and customers



  • Opportunity for full time/year round
  • Meet new people
  • Work with aircraft from all over the world
  • STOP THE SPREAD Covid-19 Vaccine Incentive $1,000
  • Starting Pay: $15.16 per hour

Download Job Description

Apply Online Naples Airport Authority application must be completed. Application and job description available at the Naples Airport Authority or in the Administration Office. EOE/V/H/Male/Female/Drug-Free Workplace and provides for veterans’ preference for eligible positions. Must be able to obtain a Florida driver’s license within the first thirty days of employment.