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Date:	01 02 03 04 05 06 07 08 09 10 11 12 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2015 2014 2013	Time:	1 2 3 4 5 6 7 8 9 10 11 12 00 15 30 45 AM PM

LINE TECHNICIAN'S / RAMP SERVICES:

AIRCRAFT MET AND MARSHALED SAFELY.

LINE PERSONNEL GREETED YOU IN A FRIENDLY AND PROFESSIONAL MANNER.

REFUELING SERVICES PROVIDED IN A SAFE AND PROMPT MANNER.

OTHER AIRCRAFT SERVICE (LAV, Potable Water, GPU) PROVIDED IN A SAFE AND PROMPT MANNER.

COMPLIMENTARY AIRCRAFT CLEANING SERVICES (vacuum and windshield) OFFERED.

CUSTOMER SERVICE REPRESENTATIVES / CSR COUNTER:

YOU RECEIVED PROMPT AND COUNTEOUS ATTENTION WHEN APPROACHING THE CSR COUNTER.

CSR STAFF WAS HELPFUL WITH ARRANGEMENTS (catering, car rental, hotel reservations, etc.).

FACILITY / AMENITIES:

LOBBY WAS CLEAN AND ORDERLY.

OUR AMENITIES WERE ADEQUATE (flight planning, conference room, business office, vending, sleep room, restrooms, etc.).

RATE YOUR OVERALL EXPERIENCE DURING THIS VISIT TO THE NAA:

DID ONE OR ANY OF OUR EMPLOYEES EXCEED YOUR EXPECTATIONS? IF SO, DID YOU GET THEIR NAME(S)?