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Date: Time:


LINE TECHNICIAN'S / RAMP SERVICES:

AIRCRAFT MET AND MARSHALED SAFELY.

LINE PERSONNEL GREETED YOU IN A FRIENDLY AND PROFESSIONAL MANNER.

REFUELING SERVICES PROVIDED IN A SAFE AND PROMPT MANNER.

OTHER AIRCRAFT SERVICE (LAV, Potable Water, GPU) PROVIDED IN A SAFE AND PROMPT MANNER.

COMPLIMENTARY AIRCRAFT CLEANING SERVICES (vacuum and windshield) OFFERED.


CUSTOMER SERVICE REPRESENTATIVES / CSR COUNTER:

YOU RECEIVED PROMPT AND COUNTEOUS ATTENTION WHEN APPROACHING THE CSR COUNTER.

CSR STAFF WAS HELPFUL WITH ARRANGEMENTS (catering, car rental, hotel reservations, etc.).


FACILITY / AMENITIES:

LOBBY WAS CLEAN AND ORDERLY.

OUR AMENITIES WERE ADEQUATE (flight planning, conference room, business office, vending, sleep room, restrooms, etc.).


RATE YOUR OVERALL EXPERIENCE DURING THIS VISIT TO THE NAA:


DID ONE OR ANY OF OUR EMPLOYEES EXCEED YOUR EXPECTATIONS? IF SO, DID YOU GET THEIR NAME(S)?




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City of Naples Airport Authority
160 Aviation Drive North
Naples, FL 34104
Phone (239) 643-0733
Fax (239) 643-4084
Email: administration@flynaples.com
Naples Municipal Airport - The Best Little Airport in the Country
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